Frequently Asked Questions

How fresh is the coffee?

We roast to order and ship within 48 hours of roasting. The roast date is printed on every bag. Coffee tastes best from 4 to 30 days after roasting.

Do you grind the coffee for me?

Yes. Choose whole bean or tell us your brew method at checkout and we grind to match — espresso, filter, French press, or moka pot. For the freshest cup, we recommend whole bean and a home grinder.

How much is shipping and how long does it take?

Shipping is €3.90 in mainland Portugal and free over €35. Subscriptions always ship free. Delivery takes one to three business days in Portugal and three to five days to Spain.

Can I change or cancel my subscription?

Anytime. Swap coffees, change frequency, pause, or cancel from your account with no fees. Changes made before midnight apply to the next delivery.

What is your returns policy?

If a bag arrives damaged or you are not happy with a coffee, email us within 14 days and we will replace it or refund you. Because coffee is perishable we cannot resell returns, so there is no need to send it back.

Do you offer decaf?

Yes — our Nightfall decaf uses the sugarcane (EA) process. See it on the coffee page.

Still stuck? Contact us and a real person will reply.